I've experienced challenges While using the Tech Support for the house Online at the same time so complicated we invested above an hour or so dealing with a concern. I’ve been owning for months and months.
These agents Doing work in opposition to Telus Rewards, rather than retaining the previous loyal customers they make them disappear to search for other provider
It's now been two weeks and my issue While using the billing hasn't been settled , I have already been customer Telus for more than 20 years which customer service is horrendous! I requested to speak to supervisor quite a few persistently last. She said she would In addition they preferred me to go to the retail store where I drop the telephone off and acquired the cellular phone After i told her I did all of it online she didn’t believe me? The cellphone I received the box was opened and there was no Bodily Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I needed to go down to The shop to obtain why was my box open up? Why wasn’t my box sealed? Cellphone fall batteries is very extremely slow like my old phone was way much better than this thing. I feel they gave me a aged cell phone is the way in which they address customers with extended since they reward loyalty ?!!!
If an automated assistant asks for The rationale of one's contact, point out "I would like to make payment preparations for my mobility Invoice".
I needed to Get hold of CS right now with Chat and the Office I want to speak to is simply accessible by cellular phone. The CS on Chat arranged a phone again at an arranged time slot. When that department known as me later on I bought almost everything sorted out.
I'd also like to find out why this was eliminated? Appears stupid that we now should connect with tech support to complete something which we did not need the for Formerly
I was not telling but hoping to talk to him nevertheless he got mad and hung up. This is often preposterous and extremely Terrible customer service. I is going to be pulling my two strains from Telus . If Here is the customer service people are having from a reps than you might want to supply it elsewhere. I have already been with Telus for about fourteen several years and it's pretty unfortunate that it's got arrive at this . Checking out these threads and reviews remaining by Other people it seems I'm not the only real 1.
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• When I termed to make clear, Eunice within the BCX Wireless Auto team instructed me that the special discounts were used. However, she copied and pasted Abdul’s notes, which did not make clear the price cut information.
If an automatic assistant asks for The explanation of your connect with, mention "I would like to make payment arrangements for my mobility Monthly bill".
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It happened on Sunday that I had a awful concern. But I was content to find this Internet site labored on weekends. And Helen granted me assist, time, and persistence to unravel the situation. I'm so thankful I are not able to notify!
My expert is a really patient guy. He taught me how to repair my difficulty in several quick actions. What’s much more, he guided me by way of each step, Telus technical support sometimes more than the moment. I'm definitely grateful!
The TELUS group acknowledges that our get the job done spans lots of Territories and Treaty spots and we're grateful for the normal Awareness Keepers and Elders who are with us now, whoever has absent in advance of us and also the youth that inspire us.
I’ve under no circumstances utilised this type of service in advance of, but it absolutely was effortless and really practical. I spotted that my situation was going to destroy my total getaway, so you virtually saved me.